Is there any way I can get samples of some of your baby announcements?
Sure, we would be happy to send you any samples that would help in your selection.
Just fill out our form and will get them out to you by USPS first class mail by the next business day.  

Is there a minimum number of announcements I must order?
Our Announcements come in multiples of 25.  

I would like to do a photo announcement. How should I get my photo to you?
There is a place in the ordering process where you can upload digital pictures with your order. Another option, if you don’t have it/them handy when you place your order is that you could email it to babyphotos@designcrafters.com or you can (snail) mail the photo and we could scan it at a high resolution to make sure it would print nice and sharp for you. That is the slower method of course unless you want to incur the expense of overnight shipping. If you do decide to mail it, send it to:

Design Crafters
3198 Bennett Oaks Place
Oak Hill, VA < st1:postalcode>20171  

It would be best to print out and include a copy of your order so we can match it up.  

If you have a digital photo that is high resolution (at least 300 dpi) we can use that and it is much quicker. Unfortunately a number of customers have sent us photos that were only 72 or 150 dpi and those just will not print sharp. They look great on the computer screen, but when printed out, they are grainy. If you aren’t sure what resolution yours is, send us the largest file you have and we will let you know if we can use it. Be sure to label your file with your last name or your purchase order number, not just the number which is usually attached to photo images. That way we can be sure to match the photo with the order. If you email the photo, send it to babyphotos@designcrafters.com. We will send you an email proof so you will see how it will look before being printed.  

If my photo is kind of dark, can you fix that?
We can do amazing things with Photoshop and have even performed “miracles” with photos we have been sent. However there is a limit to what we can do. We usually can adjust the brightness, contrast, etc., get rid of red eye, and do various “touch-ups” to enhance and improve photos we have received. We will do our best and always send you a proof before printing. One thing we cannot do is correct a blurry or grainy image. If we believe that we cannot improve a photo you send sufficiently to produce a quality card, we will let you know.

If I mail you a photo will I get it back?
Sure, we will return it with your order.  

Are envelopes included with my order?
Yes, all our birth announcements come with matching smooth, bright white envelopes.
They can come plain or you can choose to have them printed with your return address on the back flap. You can order them early if that will help you so that you can address them ahead of time.

What if I want to order envelopes early but I don’t know which announcement I will be choosing because I don’t know if I’m having a boy or girl?
That really isn’t a problem.  All of our standard announcements are the same size so use the same envelopes. You can order your envelopes ahead of time and just order blank ones – in which case we will only charge you a $10 deposit which will be deducted form your order when you are ready to complete it. If you do want us to print the return address on the envelopes, you will only be charged for the imprinting at this point.  

How long will it take to receive my order?
On the average, proofs are emailed to your within 1-2 business days of receiving your order. Our office hours are M-F 9-5:30 p.m. Eastern time. After you have approved of your proof, it takes another 1-2 days to print and ship. You get to choose the shipping method that works best for you. We pay for domestic ground shipping for you. If you want faster shipping, those costs are calculated for you at checkout.  

Shipping time must be calculated separately depending on where you live and which method you choose. Please do not think that if you choose Next Day Air that you will receive your announcements the next day. (Yes we have had customers think that!) You must take into account the time it takes to get your order into the system, do and proof, wait for your reply and print the announcements.  

I found an announcement I like but I want to change the wording. Can I do that?
Absolutely, these examples on our website are just that – simply examples. They are to help your creative juices flow. Anyone can feel free to use our samples or create their own wording. Just make sure you include all the critical information.  

Do you have specialty announcements like for adoption or twins, etc.
Any of our announcements can be used for adoption. For help with specific wording, see our "Verses" page and look under “Adoption.” As for twins or other multiples, look under our “Multiples” category.  

What if there is an error on my announcements?
If we made the error, we will gladly reprint at our expense and get them shipped out by the next business day if not sooner. If you made the mistake, we will gladly reprint at ½ off which is basically our cost.

Do you ship internationally?
No, I’m sorry, we only ship within the domestic US.  

Do you accept credit cards?
You bet, VISA, MasterCard, AMEX and Discover  

What is your return policy?
As mentioned in our guarantee. Your satisfaction is of paramount importance to us. If there is some reason you have chosen not to keep your announcements, then please give us a call, and we will issue a call tag to have them picked up. Please let us know at that time what the problem is so that we can make it right for you whether that means reprinting for you, making a substitution or issue a refund, or partial refund.